Privacy Policy and POPIA Notice
Richie Rich Electrical (Pty) Ltd
Effective date: 31 August 2026
1. RESPONSIBLE PARTY
1.1 Richie Rich Electrical (Pty) Ltd is the responsible party for personal information processed in connection with its electrical contracting business and Websites.
1.2 Principal address:
5 Pittosporum Avenue
Thornton
Cape Town
Western Cape
7485
South Africa
1.3 Privacy contact: Richard Walker.
1.4 Email: richard@electricianscape.co.za.
1.5 Office telephone: 082 098 4113.
1.6 Mobile telephone: 072 349 0286.
1.7 This Notice applies to https://electricianscape.co.za/, https://richierich.co.za/ and information processed in connection with Richie Rich Electrical’s services.
2. APPLICABLE LAW
2.1 Richie Rich Electrical processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.
2.2 “Personal information”, “processing”, “data subject”, “operator” and “responsible party” have the meanings assigned to them by POPIA.
3. INFORMATION COLLECTED
3.1 Richie Rich Electrical may process:
(a) names and surnames;
(b) telephone and mobile numbers;
(c) email addresses;
(d) physical and service addresses;
(e) billing and invoicing details;
(f) company or body corporate details;
(g) property and electrical-installation information;
(h) gate, security or access information supplied for a job;
(i) quotations and service history;
(j) communications and instructions;
(k) photographs relating to electrical work or site conditions;
(l) payment records;
(m) warranty and complaint records;
(n) information required for electrical certification or legal compliance; and
(o) technical website information such as IP address, browser information, cookies and usage data where applicable.
3.2 Richie Rich Electrical will not intentionally request information that is not reasonably required for a legitimate business or legal purpose.
4. SOURCES OF INFORMATION
4.1 Personal information may be obtained:
(a) directly from the Client;
(b) from a property owner, tenant, estate agent, managing agent or body corporate acting in relation to the job;
(c) from employees or representatives of a business Client;
(d) through the Websites;
(e) through telephone, email or WhatsApp communications;
(f) from payment or accounting records;
(g) from contractors, suppliers or professional advisers where lawfully necessary; or
(h) from public records where permitted by law.
5. PURPOSES OF PROCESSING
5.1 Personal information may be processed to:
(a) respond to enquiries;
(b) prepare quotations and estimates;
(c) schedule electricians and call-outs;
(d) identify and access the work site;
(e) communicate concerning a job;
(f) perform electrical services;
(g) maintain service and workmanship records;
(h) conduct inspections and testing;
(i) prepare or administer Certificates of Compliance where applicable;
(j) issue invoices and process payments;
(k) manage supplier and subcontractor requirements;
(l) administer warranties and complaints;
(m) prevent fraud and verify payments;
(n) collect legitimate outstanding debts;
(o) maintain accounting and tax records;
(p) establish, exercise or defend legal claims;
(q) meet regulatory, safety and statutory obligations;
(r) operate and secure the Websites; and
(s) conduct lawful direct marketing where permitted.
6. LAWFUL PROCESSING
6.1 Richie Rich Electrical processes personal information only where a lawful basis under POPIA exists.
6.2 Depending on the circumstances, processing may be necessary:
(a) with the data subject’s consent;
(b) to conclude or perform a contract;
(c) to comply with a legal obligation;
(d) to protect a legitimate interest of the data subject;
(e) for the proper performance of a public-law duty where applicable; or
(f) to pursue the legitimate interests of Richie Rich Electrical or a third party where permitted by POPIA.
6.3 Consent will not be relied upon where another lawful basis properly applies.
7. REQUIRED INFORMATION
7.1 Certain information is necessary to provide electrical services.
7.2 If a Client refuses to provide information reasonably necessary for a quotation, site access, safety requirement, invoicing, certification or legal compliance, Richie Rich Electrical may be unable to provide the requested service.
7.3 Access codes, security instructions and similar temporary information will be used only where reasonably necessary for site access or related job administration.
8. SHARING OF INFORMATION
8.1 Richie Rich Electrical may disclose personal information only where reasonably necessary and lawful.
8.2 Recipients may include:
(a) employees and electricians working on the job;
(b) approved subcontractors;
(c) product suppliers where necessary to fulfil or administer an order or warranty;
(d) accountants, bookkeepers and auditors;
(e) website, email, communications, cloud-storage and technology providers;
(f) payment-service providers;
(g) insurers and insurance assessors;
(h) attorneys, debt collectors and professional advisers;
(i) ECA(SA), where relevant to a legitimate complaint, membership or industry process;
(j) the Department of Employment and Labour or another competent authority where required by law;
(k) municipalities, electricity suppliers or inspection authorities where legally or operationally required; and
(l) law-enforcement agencies, regulators, courts or tribunals where required or permitted by law.
8.3 Richie Rich Electrical does not sell its customer database to third-party marketers.
8.4 Service providers processing personal information on behalf of Richie Rich Electrical must be subject to appropriate confidentiality and security requirements where required by POPIA.
9. CROSS-BORDER PROCESSING
9.1 Some technology, cloud, email, communications or hosting providers may process information outside South Africa.
9.2 Richie Rich Electrical will transfer personal information outside South Africa only where the transfer complies with POPIA, including the requirements applicable to adequate protection, binding agreements, consent or another lawful basis.
10. DIRECT MARKETING
10.1 A person making a general enquiry or requesting a quotation will not automatically be added to an unrelated marketing database.
10.2 Unsolicited electronic direct marketing to a person who is not an existing customer will only be undertaken where permitted by POPIA, including where the required consent has been obtained.
10.3 Where POPIA permits Richie Rich Electrical to market its own similar services to an existing customer, the customer will be given a reasonable opportunity to object.
10.4 Marketing communications will identify Richie Rich Electrical and provide a practical method for requesting that the communications stop.
10.5 A person may object to direct marketing at any time without charge.
10.6 An objection or withdrawal from marketing does not prevent Richie Rich Electrical from sending communications required to perform an existing job, administer an account, issue an invoice or comply with law.
11. WHATSAPP, EMAIL AND TELEPHONE
11.1 Where a Client provides a mobile number or email address in connection with an enquiry or job, Richie Rich Electrical may use that channel for legitimate job-related communication.
11.2 This may include:
(a) appointments;
(b) quotation queries;
(c) access arrangements;
(d) variations;
(e) photographs;
(f) payment information;
(g) invoices;
(h) certification matters; and
(i) warranty or service communication.
11.3 Job-related communications are not treated as direct marketing merely because they are sent electronically.
12. WEBSITE DATA AND COOKIES
12.1 The Websites may collect ordinary technical information required to operate, secure and improve the Websites.
12.2 This may include IP addresses, device information, browser information, referral information and website usage information.
12.3 The Websites may use cookies or similar technologies for essential functionality, security, analytics or other disclosed purposes.
12.4 Where consent is legally required for a particular non-essential technology, the applicable consent mechanism will be used.
13. PHOTOGRAPHS AND JOB RECORDS
13.1 Richie Rich Electrical may take photographs reasonably necessary to record:
(a) the condition of an installation before work;
(b) faults or safety hazards;
(c) concealed conditions;
(d) completed work;
(e) test or compliance information; or
(f) the evidence relating to a complaint or warranty claim.
13.2 Job-record photographs are processed for business, safety, evidential and compliance purposes.
13.3 Identifiable photographs of a Client or private premises will not be used for unrelated advertising or promotional purposes without an appropriate lawful basis.
14. INFORMATION SECURITY
14.1 Richie Rich Electrical will implement reasonable and appropriate technical and organisational safeguards designed to protect personal information against:
(a) loss;
(b) damage;
(c) unauthorised destruction;
(d) unlawful access; and
(e) unauthorised processing.
14.2 Access to personal information will be limited to persons who reasonably require it for legitimate business purposes.
14.3 No method of electronic storage or transmission can be guaranteed to be completely immune from security incidents.
15. SECURITY COMPROMISES
15.1 Where Richie Rich Electrical has reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, it will deal with the incident in accordance with POPIA.
15.2 Where required by POPIA, Richie Rich Electrical will notify the Information Regulator and affected data subjects in the prescribed manner.
16. RETENTION
16.1 Personal information will not be retained longer than reasonably necessary for the purpose for which it was collected unless continued retention is required or permitted by law.
16.2 Retention periods may take into account:
(a) tax and accounting obligations;
(b) electrical certification records;
(c) contractual records;
(d) workmanship and product warranties;
(e) debt collection;
(f) insurance requirements;
(g) statutory limitation periods;
(h) regulatory obligations; and
(i) existing or reasonably anticipated legal proceedings.
16.3 Temporary information such as gate codes will not intentionally be retained longer than reasonably necessary for the job unless continued retention is required for a legitimate documented purpose.
16.4 Information no longer required will, where reasonably practicable and legally appropriate, be securely deleted, destroyed or de-identified.
17. DATA-SUBJECT RIGHTS
17.1 Subject to POPIA and other applicable law, a data subject may request:
(a) confirmation of whether Richie Rich Electrical holds personal information about them;
(b) access to personal information held about them;
(c) correction of inaccurate or incomplete information;
(d) deletion or destruction where legally applicable;
(e) objection to processing on grounds recognised by POPIA; and
(f) cessation of direct marketing.
17.2 Where processing is based solely on consent, the data subject may withdraw that consent, subject to lawful processing already undertaken before withdrawal and any other lawful basis that continues to apply.
17.3 Richie Rich Electrical may require reasonable proof of identity before giving access to personal information or acting on a request.
17.4 A request to delete information does not require Richie Rich Electrical to delete records that it is legally required or lawfully entitled to retain.
18. PAIA
18.1 Requests for access to records may also be governed by the Promotion of Access to Information Act 2 of 2000 (“PAIA”).
18.2 Richie Rich Electrical’s PAIA Manual must be maintained and made available as required by applicable law.
18.3 PAIA Manual URL: [INSERT PAIA MANUAL URL].
18.4 PAIA and POPIA requests may be directed to:
Richard Walker
Email: richard@electricianscape.co.za
5 Pittosporum Avenue, Thornton, Cape Town, Western Cape, 7485.
19. INFORMATION REGULATOR
19.1 A data subject who is dissatisfied with Richie Rich Electrical’s handling of personal information may lodge a complaint with the Information Regulator of South Africa.
19.2 Current Information Regulator contact information is available at https://inforegulator.org.za/.
20. CHILDREN
20.1 Richie Rich Electrical’s Websites and electrical services are not directed at children.
20.2 Richie Rich Electrical does not intentionally collect children’s personal information through the Websites for marketing purposes.
21. CHANGES TO THIS NOTICE
21.1 This Notice may be updated to reflect changes in Richie Rich Electrical’s processing activities, technology or applicable law.
21.2 The effective date appearing at the beginning of this Notice identifies the current version.
22. CONTACT
22.1 Questions, objections and privacy requests may be submitted to:
Richie Rich Electrical (Pty) Ltd
Attention: Richard Walker
5 Pittosporum Avenue
Thornton
Cape Town
Western Cape
7485
South Africa
Email: richard@electricianscape.co.za
Office: 082 098 4113
Mobile: 072 349 0286